At Wood SP ZOO, we are committed to providing reliable, professional, and efficient delivery of our firewood, wood pellets, briquettes, and other wood products. Through our established European supply network and trusted logistics partners, we serve customers across Europe and selected international markets, ensuring that every order is handled with care from dispatch to delivery.
We provide delivery services across Europe and selected international markets.
Delivery availability depends on the product, order volume, destination, and applicable transport requirements. If your destination is outside our standard delivery network, please contact our team before placing an order so we can confirm availability and provide a tailored shipping quotation.
Orders are normally processed within 1–3 business days after receiving order confirmation, excluding weekends and public holidays.
Processing times may vary depending on product availability, order volume, and the delivery destination.
Once your order has been prepared and dispatched, we will provide the relevant delivery or shipment information available for your order.
For larger commercial and bulk orders, dispatch arrangements and schedules will be confirmed individually with the customer.
Estimated delivery times depend on the destination, order size, product type, and selected transportation method.
| Order Type | Estimated Delivery | Typical Transport |
|---|---|---|
| Standard / Bagged Orders | 3–7 business days | Courier / Road Transport |
| Pallet & Bulk Orders | 5–10 business days | Freight / Pallet Transport |
| Large Commercial Orders | By arrangement | Dedicated / Freight Transport |
Delivery estimates are provided for guidance and are not guaranteed. Actual transit times may be affected by weather, traffic, carrier schedules, customs procedures, public holidays, or other circumstances beyond our reasonable control.
For international or larger commercial shipments, the estimated delivery schedule will be confirmed with the customer before dispatch whenever possible.
Larger orders, including palletized and bulk quantities of wood pellets, briquettes, firewood, and other wood products, are generally delivered using appropriate freight transportation.
Customers are responsible for ensuring that the delivery address is suitable for the selected vehicle and that there is safe and reasonable access to the delivery point.
Where applicable, the delivery area should provide:
If access restrictions may affect delivery, please inform us before shipment so that suitable arrangements can be discussed.
Unless otherwise agreed in writing, standard pallet and freight deliveries are made to an accessible delivery point or kerbside location.
Drivers and transport partners are generally not responsible for moving pallets or products inside private properties, homes, warehouses, or commercial facilities.
Special unloading requirements should be agreed with Wood SP ZOO before dispatch.
Shipping costs are calculated according to factors including:
For standard orders, applicable shipping charges will be communicated before order confirmation.
For bulk, commercial, or international shipments, we may provide a dedicated freight quotation based on the specific requirements of the order and destination.
International orders may be subject to additional transportation requirements, customs procedures, import regulations, duties, taxes, or documentation depending on the destination country.
Where applicable, customers are responsible for ensuring that the products ordered can legally be imported into their destination country and for any applicable import duties, taxes, or local charges unless otherwise agreed in writing.
For international commercial shipments, our team can coordinate with the customer regarding available transportation and delivery arrangements.
Where tracking or shipment monitoring is available, relevant tracking information or carrier details will be provided after dispatch.
For freight and pallet deliveries, the transport provider or our logistics team may contact the customer to coordinate delivery arrangements.
If you have not received an expected delivery update, please contact our team and we will assist you in obtaining the latest available shipment information.
We take great care in preparing products for transportation. However, damage can occasionally occur during handling or transit.
Customers should inspect their delivery as soon as reasonably possible.
If products arrive visibly damaged:
For concealed damage discovered after delivery, please notify us promptly and provide photographs and supporting information so that we can assess the matter with the relevant transport provider.
Claims may be subject to applicable carrier and transport procedures.
For wholesale, commercial, and large-volume orders, delivery arrangements may differ from standard online shipments.
Depending on the order, we can coordinate:
Delivery schedules, freight costs, unloading requirements, and other applicable terms will be confirmed with the customer before dispatch.
If you have questions about delivery availability, freight options, international shipping, or the status of an existing order, please contact our team.
Wood SP ZOO
Email: info@marcuscontainer.com
Address: ul. Złota 59, 00-120 Warszawa , Poland
We are committed to providing a professional, transparent, and dependable delivery experience for every customer, from individual orders to large-scale commercial shipments.
